Automated Collection FAQ

Automated Collection FAQ

Automated Collection Frequently Asked Questions

  • What are the benefits of moving to automated trash collection?

Automation is a faster and more efficient way to collect residential trash and recycling. Additionally, other towns that have moved to automated collection have reported an increase in recycling rates and an overall reduction in the amount of trash collected. The hinged lids help to keep rainwater out of carts, reducing trash weight, and are animal-proof as well. In addition to anticipated time and cost savings, the program will help keep our neighborhoods neat and clean, help limit debris in our storm drains, improve safety on residential streets, and provide safer working conditions for township employees.

  • Can I purchase a second cart?

Residents may purchase ONE additional trash and/or ONE additional recycling cart, if necessary. You may purchase the additional carts at the West Deptford Municipal Building Finance Office for a one-time payment of $60 per cart. Once purchased, your cart(s) will be delivered to your house within a week of purchase.

  • What should I do with my old trash and recycling cans?

Old trash cans may be placed upside down and empty at the curb on any of your regularly scheduled trash days. Old cans will be collected by the separate bulk truck. You may also drop-off your old trash and recycling cans at the Public Works Garage, Monday through Friday, during the hours of 7:15am-3:15pm.

  • How do I prepare my trash cart for weekly collection?

The lid to the cart must close tightly, no material should be sticking out of the cart. Trash and recycling carts should be placed at the curb approximately four feet apart from each other and clear of any stationary objects (cars, trees, electrical boxes, mailboxes, telephone poles, etc.) Carts should be placed with can opening accessible from the street and the wheels against the curb line to ensure proper dumping.

  • Should my lid be closed?

Yes, the lids on all carts should be closed at all times. Gravity will automatically open the lids when the carts are tipped into the trucks. According to stormwater regulations the lids on all carts must be kept closed to help prevent contamination. Keeping lids closed will also help keep animals out.

  • What do I do with my cart if I move?

Carts are issued and owned by the Township and must remain at the property/address to which they are assigned. Certificates of Occupancy will not be obtained if the carts are removed from the property. If an additional cart is purchased that cart is considered the property of the homeowner and is theirs to keep.

  • The new carts look big. Are they easy to wheel to and from the curb?

The new carts are easier to maneuver than a similar sized can. They are designed for weight distribution and safety and are easy to move to the curb even when they are full. They are senior-friendly and roll easily on all types of terrain. It is easier to pull the cart uphill and push the cart downhill.

  • Will my collection day remain the same?

Yes. Your trash and recycling will continue to be collected weekly, and on the same collection day. If there are any changes to your collection date you will be advised by the Township.

  • What if my cart is damaged?

Please contact the Department of Public Works at (856) 845-4004 ext. 127 to report a damaged cart. It is not uncommon for wheels/axles to pop off or break. Please leave damaged carts at the curb, once reported, an employee will be out to assess and repair or replace your cart. Carts will only be replaced if the damage sustained affects the functionality, carts with aesthetic imperfections are unable to be replaced at this time.

  • What should I do with overflow trash that does not fit into my cart?

We expect these carts to be sufficient for an average household, however, if you frequently have overflow of trash and/or recycling, we recommend purchasing an additional cart.

  • Are there different size carts available?

Every household has received the 95-gallon carts. The Township has made a smaller 65-gallon cart available as well. If you wish to swap out your larger cart for a smaller one, please call (856) 845-4004 ext. 127.

  • Will Leaf, Brush, Bulk, Metal, Electronics and Concrete pickup remain the same?

Yes. All collection services not associated with everyday trash and recycling collection will remain the same. As always, Spring Leaf Collection runs the month of April and Fall Leaf Collection is November 1st to December 31st. Loose leaves placed at the curb will be collected during those times. Brush, Bulk, Metal, and Electronics will continue to be collected every week on your trash and recycling day by the corresponding truck. Bulk is considered large items such as mattresses, dressers, couches, etc. Concrete pickup requires prior approval from the Trash Foreman before collection. The Trash Foreman can be reached at (856) 845-4004 ext. 141.